by: Kate Loving Shenk
Magic Becky and Mooie Infinity, Second Life identities, joined forces again to commemorate Becky Rhone-Nowlan's new Electronic book entitled: Secrets Of The Second Fortune.
This book is about Customer Service in the Internet business world and explains that when we nurture our customers, we are perhaps doing the greatest service of all.
MInfinity: You said recently that you were interested in the spiritual aspects of Customer Service and that would be your next project.
MBecky: Not sure where I was going with that but am still up for going forward!!
MInfinity: So for the sake of the interview we can say that you are planning to go in that direction.
MBecky: It may even shake a cobweb or two loose!!
MInfinity: We are all customer SERVANTS. What are your thoughts about that? Have you ever heard of A Course In Miracle Prayer?
MBecky: I have heard of A Course in Miracles, yes.
MInfinity: This prayer--if used with reverence in the workplace would cause all disharmony in our relationships with people to disappear.
Here's the Prayer:
I am here only to be truly helpful I am here to represent Him Who sent me-- I do not have to worry about what to say or what to do Because He who sent me will direct me-- I will go wherever He sends me knowing He goes there with me-- I will be healed as He teaches me how to heal
MBecky: Very nice!
MInfinity: Service to others is the highest form of service!! And if we serve with a humble spirit, our motives will be pure.
MBecky: In that way, anytime we have a customer, it is important to remember that they are the reason we are in business.
MInfinity: All people will appear precious in our vision of them. They are the most important people-how may we serve them?
MBecky: Yes, I think when dealing with people and customers we look at them through our own filters. I think to rise above that we need to remove the filters. I think that is how we get to the ideal that you are talking about.
MInfinity: This takes a tremendous dedication to self growth and self-discovery.
MBecky: Yes it does
MInfinity: As a nurse, my patients are my customers.
MBecky: It is all about the journey and we are the ones who create that.
MInfinity: But then again, I am the customer of the hospital, as an employee.
MBecky: Yes, that makes sense
MInfinity: In other words, the Customer Service Model must be upheld all the way across the board.
MBecky: And the patient is also a customer of the hospital.
MInfinity: The CS model being that we are all someone's customer!!!
MBecky: Customer Service and dedication to service begins at the top and trickles down. What the top thinks of customers is what you will find most of the others who work there think.
MInfinity: Ideally, yes.
MBecky: That goes for lack of service too. And that isn't ideal.
MInfinity: We have one of the best CS ratings in the country where I work, at my hospital.
MBecky: If there is an issue in how patients or customers are being treated, I submit that if you go to the top, that's where you will find your problem and solution. How do the people at the top feel about their customers?
MInfinity: I believe the people at the top are so totally removed from the patient that in reality, this CS excellence has started from the dedicated nurses who work at the patient's bedside.
MBecky: That is unusual in my experience. Let me ask you this: Who hires the nurses that are providing the excellent care?
MInfinity: Nurse managers who are still somewhat remotely involved with the patients.
MBecky: The reason I ask is that usually when people are hired in a company or corporation, there are certain similarities that are looked for. Those who are in service to their customers or patients even at the top levels will be looking for others who display the same skills.
MInfinity: I believe they are looking for that kind of excellence, yes.
MBecky: Which is how the trickle down effect usually works.
So it must be important to them on some level, other wise they wouldn't recognize it when they see it.
You see what is reflected from the inner.
MInfinity: And that is how it becomes a spiritual issue.
MBecky: Yes.
MInfinity: However, I can't say that the hospital is conscious of this. But on some level, higher forces are at play to make this a reality.
MBecky: That's like if we are having a particularly challenging morning, rushing around, you get stuck behind the slowest cars, you spill your coffee or worse forget the coffee entirely. Then you get to work and the first customer or patient is a challenge, and you wonder why this is happening to you.
It all comes from the thoughts you think and the feelings you feel. As to the higher forces, it's all from within. So it's the higher selves involved with the upper echelon's of the hospital.
MInfinity: Since I have started working at the hospital, I am now a strong believer in the angels. I remember to pray for their assistance, and the flavor of all interactions are deeper and kinder and have a flow to them than if I forget to do this. The higher echelons also respond to the angelic intervention.
MBecky: Of course, it is your higher self that is connecting to the forces and power of the angels.
MInfinity: Angelic forces are especially strong in places like a hospital or ANY place where we remember to call them in.
MBecky: That is very true. Customer Service Angels I like that. I am a Customer Service Angel. Are you?
MInfinity: We become the angels whom we call upon. I believe that.
MBecky: Of course, there is a part of us that feels pulled to be in service to people, you in your way as a healer, and me in my way as a teacher, in showing people ways that they can make their own customers feel important.
And that is in any walk of life.
MInfinity: Burn out occurs when we think we have to do it all by ourselves.
MBecky: Think about the other everyday heroes: police, fireman, doctors, mothers! Many allow ego to convince them that it is all about them.
MInfinity: Which is the cause of all human suffering.
MBecky: They become attached to what they do and get lost to the illusion.
My friend/teacher/mentor said something very powerful. I keep it on my profile so I can remember it:
"All definitions of self are poor attempts of the ego to justify our existence in the world. These poor definitions are ultimately responsible for forming our attachments in the world.
"These attachments are then empowered within the illusion of having power over us. They are the source of all human suffering. Thus attachments serve to validate our egos position as victims of our experiences of reality."
-Virginia Levy
There is more but that is the part that means the most to me.
MInfinity: We become attached through prejudice and filters.
MBecky: I believe we create the prejudice and filters as proof to convince ourselves of the truth of the illusion.
We set up the illusion and then go about finding proof that we are correct.
And the illusion is that we are all separate from The Source, from God/ess. and that what and who we are aside from source is what is important.
MInfinity: When we think we are alone and separate, all hell breaks out.
MBecky: God/ess source (whatever one wants to call it) is always there. When we feel separate, who moved? There are many theories and systems and ideas out there- but they all come down to: 1.We are responsible for everything we create in our lives (including the customer experiences that show up) 2. we are all spiritual beings creating a human experience 3. the experience we create is meant for each of us to further us along on our own journey. We tend to forget those things and I think that's when we begin to get lost on our journey.
MInfinity: I think that as we carry on to developing our Portable Empires, we must keep these thoughts in mind.
MBecky: Yes, because that will determine the sort of empire we create.
MInfinity: That we are One With Spirit, and that we are never alone--and that we are Servants to Our Customers!!!
And to everyone else, And to ourselves, A balance to be sure.
